At SERVPRO of Media, the team of property damage restoration experts understands that cultivating strong, long-lasting relationships is the key to encouraging a positive work environment and consistent client satisfaction.
How SERVPRO of Media Builds Relationships with Employees
As the company’s main touchpoint with clients, employees are a central focus when it comes to building relationships. A team that has a solid working relationship will be able to create and maintain great relationships with clients.
One of the ways SERVPRO of Media invests in its employees is through industry-leading training and education. SERVPRO of Media is an IICRC-certified firm, and the team studies the standards and best practices established by the Institute of Inspection Cleaning and Restoration Certification (IICRC), the certifying body for the restoration, cleaning, and inspection industries. Both initial training and ongoing training are conducted at SERVPRO’s corporate training facility.
Education does not just benefit the customer; it also benefits the employee. Proper training empowers technicians to have confidence in their ability to handle the restoration project. Being able to step in as experts who can quickly and dependably solve the client’s property damage problem generates a sense of accomplishment that comes from helping customers in time of need.
Certifications held by various technicians at SERVPRO of Media include:
- WRT - Water Damage Restoration Technician
- ASD - Applied Structural Drying Technician
- AMRT - Applied Microbial Remediation Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- OCT - Odor Control Technician
- HST - Health and Safety Technician
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
SERVPRO also invests in the safety of its employees by providing them with the best and safest equipment, cleaning solutions, and personal protective gear. Due to the nature of property damage incidents, the task of restoration and remediation can be hazardous if technicians are not supplied with the correct tools and safety techniques.
How SERVPRO of Media Builds Relationships with Clients
Customer satisfaction is a priority at SERVPRO of Media. The team understands that property owners are usually in the middle of a property damage crisis when they make the call for emergency services. A homeowner may be facing a flood that has waterlogged precious keepsakes, while a business owner may be facing a fire that has endangered the entirety of the company’s inventory.
Empathy, compassion, and respect are the core principles that underlie each interaction SERVPRO of Media has with clients. The damage restoration company strives to not only restore the customer’s home or business but to also restore peace of mind to the customer by remediating stress and worry.
SERVPRO of Media provides 24/7/365 availability, including on holidays. In addition, the team manages the insurance claims process and works with the insurance company, lifting a burden from the client’s shoulders.
How SERVPRO of Media Builds Relationships with Other Businesses
SERVPRO of Media often receives referrals from contractors in other business sectors. These service providers have seen the team of restoration technicians in action and are confident in recommending SERVPRO of Media to their own clients and even their family members.
According to one review of the damage restoration company, “Any crew member I’ve met from this company has been really nice and easy to work with. All the work I’ve seen handled by them has been very good as well. I would feel very comfortable referring them to any of my friends and family as well as hiring them myself.”
How SERVPRO of Media Builds Relationships with the Community
The SERVPRO of Media family is proud to support charities and events in the local area. Having a presence in the community is essential for strengthening relationships, and the team enjoys the opportunity to meet their neighbors. SERVPRO of Media has been a participant at local events such as the 2019 Haverford Home & Garden Show.
A representative of SERVPRO of Media states, “SERVPRO of Media takes great pride in being a part of the Media community. We understand that communities like ours hold America together. We want to do our part to ensure the Media community thrives by helping those less fortunate, keeping the area safe, and making our community the best it can be.”